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Definitions
“Appliance” | : | Shall mean products bearing LG Brand. |
“Customer” | : | Shall mean the person or organization that purchases the Appliance (to include its heir, executor, administrators, successors in title and assigns). |
“LGE” | : | Shall mean LG Electronics (M) Sdn Bhd |
“LGE Authorized Technicians” | : | Shall mean (1) Authorized representatives of LGE; (2) Authorized Technicians/Trained technical personnel; or (3) Appointed authorized and trained technical personnel within Customer region; or (4) LGE service technicians or third party service providers whom are contracted with LGE to provide product installation, repair and maintenance services under this Contract. This Services is only applicable for selected Appliances Models only – refer to Sales Order Form for applicability. |
“Location” | : | Shall mean the Installation Address limited within Malaysia subject to approval of LGE. |
“Regular Visit” | : | Shall mean services and maintenances provided by LGE Authorized Technicians |
“Self-Service” | : | No Regular Visit Services will be provided by LGE Authorized Technicians. For purchase of selected models, Customers shall perform its own maintenance based upon the manual provided with the Appliance. Refer to Sales Order Form for applicability. |
The Customer hereby agrees to be bound by the terms and conditions of purchase of the Appliance as set out in this Contract.
Terms and Conditions for Outright Purchase of the Appliance
Terms and Conditions for Rental of the Appliance
Rental Term | Terms And Conditions |
5 Years | This Contract shall commence from the date Appliance is installed for a period of three (3) years (“Minimum Rental Period”) and unless otherwise terminated as stated in Clause 8 and 9 of General Terms and Conditions below, or shall automatically continue up to another two (2) years (“Rental Period”) |
7 Years | This Contract shall commence from the date Appliance is installed for a period of Seven (7) years (“Minimum Rental Period”) and unless otherwise terminated as stated in Clause 8 and 9 of General Terms and Conditions below. |
Maintenance Type | Description |
Self Service | LGE shall deliver filter package(s) through any courier company. Customer to perform on their own the filter change once every six (6) months for Water Purifier (Applicable for selected model only. Refer to Sales of Order Form). To be conducted twice on yearly basis. |
Regular Visit | LGE Authorized Technician shall provide maintenance service. LGE Authorized Technician shall visit Customer’s Location to provide services (Sanitization, Filter/inner pipe change) once every three (3) months for Water Purifier or once every six (6) months for Air Purifier (whichever applicable). Maximum four (4) visits in a year for water purifier or Maximum two (2) visits in a year for Air Purifier. |
No CareShip No Service | Appliance purchased is not inclusive of any regular visit of CareShip (no filter/maintenance service’s) provided by LGE. |
Installation and Monthly Rental Fee Payment
In the event there appears to be any outstanding on rental payment of more than four (4) months, LGE shall have the absolute right to terminate the maintenance services (CareShip) and repossess the Appliance. Customer shall be liable to settle the full tenure rental fees with immediate effect.
If LGE does not receive full payment and/or the Monthly Rental Fee from the Customer due to insufficient balance in the Customer’s bank account on the payment due date, LGE shall have the option to use third party means, which shall include listing the Customer with Credit Reporting Agency, collection agencies and commencing legal proceedings and/or LGE shall be entitled to appropriate a sufficient amount from the Customer’s bank account to fulfill the amount due to LGE at a later date. There may be more than one attempt to charge payment to Customer’s credit/debit card account to ensure that the Monthly Rental Fee due to LGE is paid in full.
Actions taken for overdue:
Month in default | Collection Recovery Schedule |
1 Month | Reminder |
2 Months | Reminder and Further Actions |
3 Months | Further Actions & Legal Proceedings |
4 Months | Termination of maintenance services |
4 Months | Credit Reporting Agency Listing |
4 Months | Appliance(s) Repossession & Agreement Termination |
Early Termination Fee
LGE shall cancel this Contract if in the event, the Appliance is found not suitable to be installed at the Location specified due to water pressure and ground water issues (for water purifier only). In such instances, the monies paid by the Customer shall be refund in full by LGE as per clause 7 (b) above if Customer opt for no booster being installed as recommended.
The Customer hereby acknowledges and agrees that LGE shall in its absolute discretion be at liberty to sell, transfer, dispose of, assign and/or novate this Contract and/or the Appliance to or in favour of any other party(ies) provided always that such dealings shall not affect this Contract herein save and except where the change of owner in respect of this Contract and/or the Appliance, the other party(ies) shall take over all obligations of LGE hereunder.
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